Open Positions

Branch Manager - Serene Branch Data Analyst - Information Technology (IT) Member Service Rep I - McLeod Branch - 40 hrs Member Service Rep I - Tule Spring Branch - 20 hrs
Member Service Rep II - 37 hour - Tule Springs Member Service Rep II- Buffalo Branch

Branch Manager - Serene Branch

40 Hours

Monday-Saturday (varies)

Serene Branch

9302 Eastern Avenue

Las Vegas NV    89123

 

 

SUMMARY:

Manage all the activities associated with running a branch office for the credit union including managing, directing, being responsible for all staffing, operations and sales problems resolution and facilities maintenance.  In addition, the position will be responsible for achieving all credit union goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

Risk Management:  Assess and manage the following areas of risk including.

Operations Management:  Ensure all monetary and negotiable transactions are handled according to current policies and procedures.

Human Resources Management: Ensure all HR laws are being followed and that other personnel in supervisory positions are fully trained and competent in HR law.  Bring at-risk situations to the attention of the Regional Directors and the Human Resources Department.

Compliance: Remain up-to-date on all major deposit and lending compliance regulations, including completion of any on-line or credit union sponsored training in this area.

Other: Be aware of and manage any additional situations which might place the branch or credit union in an at-risk situation.

People Management: Assess, manage, and evaluate the staffing requirements, positions and salary administration for all positions in the branch.  Be able to perform the following minimal duties including.

Perform staff scheduling meets minimum service levels to meet member transaction needs.

Perform regular reviews of staff work performances and meeting required credit union performance evaluation deadlines.

Deal promptly with people issues and concerns involving your Regional Directors and the HR department when necessary.

Ensure staff in supervisory positions are competent in the area of HR law and can properly evaluate staff fairly.

Conduct regular training to ensure all staff are properly trained in all areas of operations and are aware of specific policies, procedures, practices, and regulations.  Develop and train Assistant Branch Manager to enable them to assume responsibilities for operations.

Conduct regular meetings with a staff to keep them updated on promotions, incentives, new products, and other credit union activities.

Enforcement of all dress code policies and employee handbook policies.

Growth Management: Responsible for all activities associated with helping the credit union achieve its growth objectives including.

Developing a list of potential schools in close proximity to the branch that can be visited to provide information about the credit union.

Have special in-location displays to help promote specific products or services that help the credit union achieve its overall goals

Work with Marketing to develop new potential listing of schools or educational institutions.

Be involved in the community through credit union sponsored programs or individually preferred organizations.  Recommend 10 hours per quarter.

Achieve branch membership and loan goals.

Time Management: Responsible for ensuring that projects and situations are handled in a timely manner including.

Ensuring annual budgets are completed and submitted within established deadlines.

Ensure all meetings are conducted according to specified times and attendance is prompt.

Be able to perform multiple tasks at the same time and set priorities for their completion.

Member Service Management: Responsible for the total quality of experience the members will receive when visiting a location including.

Handle member complaints in a timely and accurate manner.

Correspond with members in writing when necessary.

Provide special incentives to members you believe warrant them.

Ensure staff understands the commitment to Excellent Member Service.

Member Sales and Service: Responsible for all activities associated with meeting branch sales and service goals.

Develops branch team to consistently exceed branch stretch goals for growth in Member deposits, investments, lending, and other products and services.

Through proactive team profiling and other efforts, branch team anticipates Member needs and recommends appropriate products/services, while keeping expenses minimized.

Coaches branch team to proactively maximize every opportunity to serve the Member

Coaches, guides, and directs branch staff on sales activities related to Member deposits, investments, lending and other products.

Demonstrates a thorough understanding of competitive landscape and a deep knowledge of each competitor’s product offerings.

Will be involved in outside activities that benefit both the Credit Union and the community.

Identify Members with additional profit potential and develop action plans to expand these relationships.

Perform other duties as assigned.

PERFORMANCE STANDARDS:

Must be capable of a standard working shift in the Member Service and Marketing Division, including a flexible work schedule that may include early morning meetings and evening work and Saturday work hours.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in Marketing, Business, Management or related field, or equivalent work experience.  Applicant must have at least five years of banking, credit union, or other financial institution experience.  Minimum of 3 years in a financial organization in branch operations, management, sales or similar.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)


Data Analyst - Information Technology (IT)

40 Hours 

8:30am-5:30pm

McLeod Office

4221 McLeod Drive. 

Las Vegas, NV 89121

SUMMARY:

The Data Analyst will provide critical data reporting delivery, packaging, and analytic capabilities. This role will analyze complex data structures to generate useful business insights and develop reporting to monitor business critical results. The Data Analyst will support the leadership team with data consultation, data gathering, data delivery, and data analysis. 

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following.  Other duties may be assigned.

Information Technology Team Member

Investigate data issues in account data from acquisition through presentation in the UI.

Assist in identifying issues that may adversely affect the performance of the Information

Technology department.

Perform unscheduled ad-hoc analysis for business partners and the credit union team.

Answer and document 'help desk' phone calls from credit union employees.

Participate on project teams.

Communicate with business partners to establish data requirements.

Be the official Information Technology representative in a variety of credit union endeavors.

Present final analysis to business partners and/or the credit union team.

Consult within and outside of Information Technology, professionally, to enlighten and educate.

Reporting and Analytics

Create tools or queries to obtain data from central data repository for the purposes of reporting and analysis.

Empower every user with data so they can make sound decision.

Perform ad-hoc analysis for business partners and the credit union team.

Implement analytic directives on data from senior staff and clients and develop written reports as needed.

Run SQL queries to produce counts, statistics, reports and graphs to circulate quantitative information to all departments.

Analyzing data sets and presenting results in an easily readable format.

Interpret available data to identify significant trends in operational statistics and prepare conclusions and forecasts based on those trends.

Use a variety of database software techniques to produce various media tools such as: reports, charts, graphs, lists, labels, memos, etc

Recommend and/or identify key business metrics.  

Create or update reporting presentations and other documentation.

Documentation and Technical Writing

Assist in designing, documenting, programming and standardizing processes and reports.

Participate in quality assurance of measures including test case creation, SQL code review, independent results validation, and pulling sample cases from member data to support User Acceptance Testing.

Audit processes to ensure adherence to defined policies, processes, and procedures; generate formal report of audit findings.

Create or update documentation including policies, data flows, methods and procedures and other documentation as required.

Data Management and Data Integrity

Manipulating large data files using SQL, MS Query and MS Excel including pivoting capabilities and creating macros.

Ability to handle large data sets while maintaining database integrity.

Creating and scheduling targeted reports, data collection jobs, integration(s), and secure transfers of data.

May code new or modified programs, reuse existing code through the use of program development software alternatives and/or integrate purchased solutions.

Document, test, implement and provide on-going support for the application(s).

Assure validity by checking data accuracy, applying reasonability checks, and maintaining audit trails.

EDUCATION and/or EXPERIENCE:

BS in Computer Science or comparable accredited program with a quantitative emphasis or equivalent experience.

Experience with validating data from various data sources; flat files and relational databases (often in the same project).

Experience in data mining or profiling using query tools such as SQL, Excel, etc.

Experience with stdin/stdout and/or Batch Scripting a plus.

Some Familiarity with Unix environment a plus.

Experience with Symitar PowerOn (formerly RepGen) a plus.

 

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER  (EOE)


Member Service Rep I - McLeod Branch - 40 hrs

40 Hours per week

Mon - Fri Varies 

McLeod Office 

4221 McLeod Drive 

Las Vegas, NV 89121

_________________________________________

 

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account-related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative I:

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products. Describes  and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.

Processes a variety of financial transactions for members including issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction). Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail and filing.

May assist in training new Member Service Representatives in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services.

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.

Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of 6 months related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

 

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**"SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Member Service Rep I - Tule Spring Branch - 20 hrs

20 Hours

Mon - Sat (Varies)

Tule Springs Branch

8400 Farm Road, Suite 160

Las Vegas NV   89131

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services. Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests. Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals. Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative I:

Greets and interviews members to determine financial needs. Suggests and explains appropriate deposits, lending and investment products. Describes and recommends suitable insurance products and automated services. Directs members to appropriate staff member or department.

Processes a variety of financial transactions for members including issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.

Explains the features and benefits of credit union electronic services and approves applications. (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail and filing.

May assist in training new Member Service Representative in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services.

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.

Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of 6 months related experience and/or training; or equivalent combination of education and related experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

 

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**"SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

**Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)**


Member Service Rep II - 37 hour - Tule Springs

37 HRS PER WEEK

Mon- Sat (various)

TULE SPRINGS BRANCH

8400 Farm Road, Suite 160

Las Vegas NV   89131

SUMMARY

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative II

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department

Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services. 

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)

Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing and notary services.

May perform Senior Member Service Representative duties as required in their absence.

Performs all lending functions as required at the branch level. 

Assists in training new Member Service Representative in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services. 

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and   regulations, and visitor and security guidelines.

Performs other duties as assigned.

EDUCATION and/or EXPERIENCE: 

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY A FULLY COMPLETED APPLICATION WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATION WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)

 


Member Service Rep II- Buffalo Branch

40 Hour (Mon- Sat Varied)

Buffalo

1650 N. Buffalo Drive (located in Albertsons)

Las Vegas, NV 89128


SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative I:  

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.

Processes a variety of financial transactions for members including issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)

Performs clerical duties such as photocopying, faxing, processing incoming and out going mail and filing.

May assists in training new Member Service Representative in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services.

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.

Perform other duties as assigned

PERFORMANCE STANDARDS:

Must fully understand credit union products and services and be able to cross-sell members to use these products and services.  Must be competent and comfortable in the sales environment.  Cooperative and positive attitude toward members, potential members and credit union staff.  Maintains professional appearance and demeanor.  Understands the importance of "first responders' role in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard.  Telephone experience preferred in customer service, as well as ability to communicate clearly.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**"SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


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