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2 Call Center Representative(s) II - McLeod Office Data Analyst - Information Technology (IT) Internal Audit Manager
Member Service Rep I - McLeod Mortgage Loan Coordinator Operation Support Officer
Senior MSR - McLeod Senior MSR - Whitney

2 Call Center Representative(s) II - McLeod Office

Two positions available. 

40 Hours (Full time)
Monday-Saturday (varied hours)

McLeod Office
4221 McLeod 
Las Vegas, NV  89121

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Personal Financial Representative:

  • Communicate via phone to members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.
  • Processes a variety of financial transactions for members including opening of new accounts via online application, issuing checks, processing transfers and loan payments to and from accounts, issuing drafts and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.
  • Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Performs clerical duties such as photocopying, faxing, processing incoming and out

          going mail and filing.

  •    May perform Senior Call Center Representative duties as required in their absence.
  •    Assists in training new Call Center Representatives in all financial service

   transactions and call center procedures.

  •    Meet and/or exceed assigned call center goals.
  •    Follow established credit union policies and procedures, government rules and   regulations, and visitor and security guidelines.
  •    Performs other duties as assigned.

PERFORMANCE STANDARDS:

Must fully understand credit union products and services and be able to explain the use of these products and services.  Must be competent and comfortable in the sales environment.  Maintains a cooperative and positive attitude toward members, potential members and credit union staff.  Maintains professional appearance and demeanor.  Understands the importance of "first responders” role in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard.  Telephone experience preferred in customer service, as well as ability to communicate clearly.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

LANGUAGE SKILLS:

Ability to write simple correspondence.  Ability to effectively present information via phone to both members and other employees of the organization.

OTHER SKILLS and ABILITIES:

  • Ability to operate standard office equipment and tools, such as a computer, calculator, fax machine, telephones, and photocopier.
  • Familiar with the differences in products and services offered by other financial institutions to those by the credit union.

 

 

 

 

*ONLY FULLY COMPLETED APPLICATION WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Data Analyst - Information Technology (IT)

40 Hours 

8:30am-5:30pm

McLeod Office

4221 McLeod Drive. 

Las Vegas, NV 89121

SUMMARY:

The Data Analyst will provide critical data reporting delivery, packaging, and analytic capabilities. This role will analyze complex data structures to generate useful business insights and develop reporting to monitor business critical results. The Data Analyst will support the leadership team with data consultation, data gathering, data delivery, and data analysis. 

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following.  Other duties may be assigned.

Information Technology Team Member

Investigate data issues in account data from acquisition through presentation in the UI.

Assist in identifying issues that may adversely affect the performance of the Information

Technology department.

Perform unscheduled ad-hoc analysis for business partners and the credit union team.

Answer and document 'help desk' phone calls from credit union employees.

Participate on project teams.

Communicate with business partners to establish data requirements.

Be the official Information Technology representative in a variety of credit union endeavors.

Present final analysis to business partners and/or the credit union team.

Consult within and outside of Information Technology, professionally, to enlighten and educate.

Reporting and Analytics

Create tools or queries to obtain data from central data repository for the purposes of reporting and analysis.

Empower every user with data so they can make sound decision.

Perform ad-hoc analysis for business partners and the credit union team.

Implement analytic directives on data from senior staff and clients and develop written reports as needed.

Run SQL queries to produce counts, statistics, reports and graphs to circulate quantitative information to all departments.

Analyzing data sets and presenting results in an easily readable format.

Interpret available data to identify significant trends in operational statistics and prepare conclusions and forecasts based on those trends.

Use a variety of database software techniques to produce various media tools such as: reports, charts, graphs, lists, labels, memos, etc

Recommend and/or identify key business metrics.  

Create or update reporting presentations and other documentation.

Documentation and Technical Writing

Assist in designing, documenting, programming and standardizing processes and reports.

Participate in quality assurance of measures including test case creation, SQL code review, independent results validation, and pulling sample cases from member data to support User Acceptance Testing.

Audit processes to ensure adherence to defined policies, processes, and procedures; generate formal report of audit findings.

Create or update documentation including policies, data flows, methods and procedures and other documentation as required.

Data Management and Data Integrity

Manipulating large data files using SQL, MS Query and MS Excel including pivoting capabilities and creating macros.

Ability to handle large data sets while maintaining database integrity.

Creating and scheduling targeted reports, data collection jobs, integration(s), and secure transfers of data.

May code new or modified programs, reuse existing code through the use of program development software alternatives and/or integrate purchased solutions.

Document, test, implement and provide on-going support for the application(s).

Assure validity by checking data accuracy, applying reasonability checks, and maintaining audit trails.

EDUCATION and/or EXPERIENCE:

BS in Computer Science or comparable accredited program with a quantitative emphasis or equivalent experience.

Experience with validating data from various data sources; flat files and relational databases (often in the same project).

Experience in data mining or profiling using query tools such as SQL, Excel, etc.

Experience with stdin/stdout and/or Batch Scripting a plus.

Some Familiarity with Unix environment a plus.

Experience with Symitar PowerOn (formerly RepGen) a plus.

 

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER  (EOE)


Internal Audit Manager

McLeod Branch

4221 McLeod Dr.

Las Vegas, Nevada 89121

SUMMARY:

Responsible for providing internal audit coverage of all credit union activities.  Through continuous audits determines internal controls provide adequate safeguards over the credit union’s assets, credit union is operating efficiently and in compliance with laws, regulations, managerial policies and generally accepted accounting principles. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Performs a risk assessment of the credit union to identify areas of the operation where and how internal audit activities should be prioritized.

Based on the risk assessment, develop and maintain a plan for auditing all credit union activities.

Continually assess risks and prioritize audit plan by review of member complaints, findings, and recommendations of outside auditors, American Share Insurance (ASI) examiners and Financial Institutions Division for the State of Nevada (FID) examiners, and changes in policies and regulations.  Solicit management for suggestions for audit and obtain Supervisory Committee approval of audit plans.

Develop and maintain audit programs for each audit area, continually evaluating the effectiveness of programs.  Audit programs should identify objectives, planned scope of coverage, and procedures to be performed. 

Conduct internal operations through use of the ACL internal audit software.

Prepare written reports which indentify the scope of the project and related findings and recommendations.

Discuss audit findings and recommendations with appropriate department Vice President and Supervisory Committee. 

Conduct special projects requested by Management or the Supervisory Committee.

Review planned changes in operating procedures, products and services and delivery channels (such as data processing conversions) for audit integrity and adequacy of internal controls.

Identify training opportunities to improve staff understanding of control procedures.

Coordinate internal audit activities with that of the CPA’s, ASI and FID examiners.

Continue professional development through training and participation in professional organizations.

Perform departmental managerial duties.  Evaluate staff performance, complete salary reviews, and make internal audit staffing decisions.

Other duties as assigned or required in connection with the general operation of the credit union.

 

SUPERVISORY RESPONSIBILITIES:

Manages employees in the Internal Audit department.  Is responsible for the overall direction, coordination, and evaluation of these employees. 

Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, supporting and motivating for further development.

 PERFORMANCE STANDARDS:

Performs duties and responsibilities in accordance with the standards set forth in the Internal Audit Charter as approved by the Board of Directors.  Duties and responsibilities should be performed with thoroughness, competency, and objectivity.  A high degree of professionalism should be maintained at all times and work should be performed in a manner so as not to disrupt the ongoing Credit Union operations.  Confidentiality is of the utmost importance in this position and should be adhered to at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

CPA or CIA designation preferred.  Bachelor’s degree in accounting, business administration or closely related field, or equivalent work experience.  A minimum of two to four years progressively responsible experience in auditing, accounting, financial institution operations or a closely related field, preferably in a financial institution. 

*ONLY A FULLY COMPLETED APPLICATION WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATION WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)


Member Service Rep I - McLeod

40 Hours per week

Mon - Fri Varies 

McLeod Office 

4221 McLeod Drive 

Las Vegas, NV 89121

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account-related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative I:

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products. Describes  and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.

Processes a variety of financial transactions for members including issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction). Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail and filing.

May assist in training new Member Service Representatives in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services.

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.

Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of 6 months related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

**Bilingual Preferred**

 

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**"SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Mortgage Loan Coordinator

40 hours per week

Monday-Friday, (Hours Vary)

McLeod Office

4221 McLeod Drive

Las Vegas NV    89121

 

 

SUMMARY:

A Mortgage Loan Coordinator primarily verifies and coordinates borrower(s) supplied loan file documentation and the loan application detail in conformity with secondary market investor and/or credit union guidelines in addition to the credit union’s lending technology platform and with loan file automated underwriting or manual underwriting approval conditions. This position contributes to ensure optimal lending department process fluidity and compliance with credit risk parameters.                                                                                                                                                                                                      

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

Contributes to the development and refinement of the credit union’s lending vision and strategy working in a team environment focused on member service and closing quality loans in a timely manner.

Develops and demonstrates a subject matter expertise pertaining to mortgage lending regulations, secondary market investor guidelines, credit union lending policies, operating guidelines, and operating procedures.

Communicates with mortgage loan originators who are taking loan applications and with loan applicants themselves with respect to determining what a borrower is trying to accomplish with their loan request and obtaining a clear aspect of their capacity and intent to make payments; clarifying and setting good expectations as well as providing an optimal level of member service. Note: this position does not and cannot discuss with a borrower their specific of mortgage loan level attributes or loan qualifying parameters, but does speak generally about loan programs and rates with members without addressing any borrower ability to qualify for a particular loan program or rate; without being properly licensed to discuss such items on loans secured by residential properties intended to be used as a dwelling unit.

Communicates with realtors, other loan application referral sources or interested third-parties to a particular transaction only as to whether a borrower is approved or qualifies or what might assist in qualifying without disclosing confidential borrower information to any third-party involved in the loan transaction; or in the alternative that a borrower is not qualified.

Verifies loan application data ensuring that all borrower supplied documentation, any associated service provider information matches the lending technology platform data and conforms to all loan approval parameters, lending regulations and the credit union’s loan policies and operating guidelines.

Certification of each applicable task, stipulation or condition pertaining to the automated or manual underwriting status and within a lending technology platform as applicable; which is contemporaneously time and date stamped by the lending technology platform based on the loan coordinator’s platform login.

Ensures that all loan file supporting documentation is captured electronically, including work papers or checklists used in verifying loan file information within the lending technology platform prior to loan approval.

 Prepares and deliver any required loan disclosures to a borrower(s) as required by applicable regulation in a timely manner.

Divulges all aspects of a borrower’s application as well as a judgment of any borrower’s ability or intent to be able to make payment, any aspect of any collateral valuation or any issue with regard to properly titling/pledging any collateral (on a secured loan application) to an underwriter making a credit decision on a loan. Notates such observations as well as any communication related to a loan file within the loan’s comment log within the lending technology platform.

Re-submits new or changed loan file data to an underwriter, prior to loan closing and delivers any required re-disclosures to borrowers as applicable, both in a timely manner.

Prepares and delivers adverse action notices on loan files that are denied, cancelled and withdrawn in a timely manner.

Prepares appropriate loan documents on approved loans for borrower(s) signature.

Reviews executed loan documents on closed loans to ensure that they were completed correctly and if not have the documents re-executed in a timely manner. Notify the Secondary Operations group to fund properly completed approved loans in a timely manner and ensure that borrower loan-level attributes are present in the credit union’s lending technology platform and that they will transfer as such to the credit union’s loan servicing platform following the funding of the loan.

Ensures that all executed closing documents are archived electronically within the credit union’s lending technology platform.

Delivers closed/funded loan files to the credit union’s Secondary Operations group in paper or electronic form; ensuring all applicable information that is required is being delivered in a timely basis.

Performs such other functions as assigned by the Chief Lending Officer, the Director Loan Operations, or the Manager, Loan Operations & Underwriting.

PERFORMANCE STANDARDS:

Maintain a professional attitude and appearance as well as the ability to communicate effectively with members, staff and service providers.  Execute the timely completion of assigned duties and utilize interpersonal skills effectively in a team environment.

QUALIFICATION REQUIREMENTS:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  To perform the job successfully an individual must be able to demonstrate good organizational, time management and customer service skills, with an ability to communicate verbally and writing in a clear, concise manner.  Must be able to inspect and identify documentation errors and requires the ability to work basic mathematical formulas.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School diploma and work experience of at least 3 years working in financial services or a 2-year college degree and 1 year of work experience in financial services.                                                                                                                                                                                                      

COMMUNICATION SKILLS:

An individual holding this position must be able to demonstrate an ability to read, speak and interpret written documents, technology platform documentation and associated operating manuals in English. A foreign language capability to accomplish the same skills is preferred.

An individual must be able to demonstrate an ability to develop and write routine reports and correspondence effectively in English. A foreign language capability to accomplish the same skills is preferred.

An individual holding this position must be able to demonstrate an ability to communicate in the English language effectively in public, to credit union management, the credit union’s board of directors, the credit union’s employee or the various service providers used by the credit union.

MATHEMATICAL SKILLS:

An individual holding this position must be able to demonstrate an ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages..

REASONING ABILITY:

An individual must be able to understand and articulate various lending concepts, their role and value in the organization, solve practical problems while dealing with a variety of concrete variables in situations where standardization exists and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

No requirements.

OTHER SKILLS and ABILITIES:

An individual holding this position must be able to operate general office machines. computers and equipment with a general grasp on the use of the Microsoft Office Suite of products (Excel, Access, Word, PowerPoint) and with internet searches to quickly locate pertinent information for research; as well as a demonstrated ability to comprehend and manipulate the credit union’s core technology platform as well as technology platforms used within the department.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit, use hands, fingers, handle or feel objects, tools or controls, reach with hands and/or arms.  The employee is occasionally required to stand.  The employee must occasionally lift and/or move up to 25 pounds. 

Specific vision requirements of this job include close and distance vision and the ability to adjust focus.

WORK ENVIRONMENT:

While performing the duties of this job, the employee works indoors in a professional office environment.

The noise level in the work environment is usually moderate.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the ability to multi-task, the frequent need to write, and the continuous need to be attentive to taskings to be performed along with productivity goals within the department.  In addition, an individual holding this position requires the ability to concentrate and demonstrate an attention to detail skill to be successful in performing the job duties; the frequent need to use initiative and patience, and the continuous need to be resourceful in resolving issues.

 

 

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

*SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER" (EOE)


Operation Support Officer

40 Hours
Mon - Fri (8am-5pm)
McLeod Branch
4221 South McLeod Drive
Las Vegas, NV 89121

SUMMARY:

Maintain on site document scanning.  May be responsible for presenting and explaining credit union products and services to employees and assisting them to explain these products and services to members.  May assist employees in resolving account related problems.  This position requires an ability to communicate effectively with internal and external members.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

 In accordance with prescribed methods and operating policies and established practice, the Operations Support Officer:

  • May process all incoming and outgoing mail items on a daily basis.
  • May scan loan, daily work and various other member records.  Responsible for filing of documents as specified in SSSCU policies and procedures.
  • May process ATM deposits for all locations.
  • May respond and research member inquiries regarding the operations of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various account, and assisting members to make the most effective use of automated services.  This is primarily done via email and by assisting employees.
  • May process a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.
  • Completes various reports and projects as required.
  • Other duties and functions as assigned by assistant manager or manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of six months related experience and/or training; or equivalent combination of education and related experience.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER


Senior MSR - McLeod

40 Hour Position

Mon-Fri (varies)

McLeod Branch

4221 McLeod Drive

Las Vegas, Nevada 89121

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned

In accordance with prescribed methods and operating policies and established practice, the Senior Member Service Representative:

  • Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.
  • Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.
  • Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing, notary services and signature guarantee.
  • Performs all lending functions as required at the branch level.  
  • Provide leadership guidance for staff.
  • May be responsible in training new Financial Services Officers in all financial service transactions and procedures.
  • Performs various duties to provide members Safe Deposit services.
  • Assist Branch Manager and Assistant Branch Manager with branch operations may include opening and closing branch, order cash, verify loan packets, and other supervisory duties as assigned.
  • Refer problems that are beyond authority level to a supervisor or manager, along with the details of the situation and recommendations.
  • Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.
  • Performs other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of two years related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Senior MSR - Whitney

40 hours per week

Mon-Sat (varies)

Whitney Branch

683 N. Stephanie St.

Henderson, Nevada 89014

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Senior Member Service Representative:

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.

Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)

Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing, notary services and signature guarantee.

Performs all lending functions as required at the branch level.  

Provide leadership guidance for staff.

May be responsible in training new Financial Services Officers in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services.

Assist Branch Manager and Assistant Branch Manager with branch operations may include opening and closing branch, order cash, verify loan packets, and other supervisory duties as assigned.

Refer problems that are beyond authority level to a supervisor or manager, along with the details of the situation and recommendations.

Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.

Performs other duties as assigned.

PERFORMANCE STANDARDS:

Must fully understand credit union products and services and be able to cross-sell members to use these products and services. Must fully understand the factors considered in the credit qualification process, and the appropriate steps to insure compliance with applicable regulations.  Accurately completes system input to obtain valid credit scores. Must be competent and comfortable in the sales environment.  Cooperative and positive attitude toward members, potential members and credit union staff.  Maintains professional appearance and demeanor.  Understands the importance of "first responders' role in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard.  Telephone experience preferred in customer service, as well as ability to communicate clearly.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of two years related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

LANGUAGE SKILLS:

Ability to read and comprehend documents such as credit bureau reports, tax returns, loan agreements, bankruptcy papers, and debt obligation documents such as judgments.  Ability to write professional business communication.  Ability to effectively present information in one-on-one and small group situations to members, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to define needs/problems, collect data, establish facts, and draw valid conclusions.

OTHER SKILLS and ABILITIES:

Ability to operate standard office equipment and tools, such as a computer, calculator, fax machine, telephones, and photocopier.

Familiar with the differences in products and services offered by other financial institutions to those by the credit union.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee frequently is required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts.

The noise level in the work environment is usually moderate.

MENTAL DEMANDS:

The employee is occasionally required to write letters, negotiate, use basic and complex numeric calculations, be creative and become resourceful in resolving problems and challenges.  The employee frequently is required to be alert, precise, solve problems, be persuasive, exercise sound judgement, take initiative, and analyze situations.  This high volume job also requires the ability to handle stressful situations.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

*SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER" (EOE)


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