Open Positions

2-Member Service Rep I - Whitney Floating Member Service Representative II Member Service Rep II - Tule Springs Mortgage Loan Originator
Senior Member Service Representative - Durango

2-Member Service Rep I - Whitney

TWO POSITIONS AVAILABLE

40 HOUR (FULL-TIME)

Whitney Branch 683 N. Stephanie St.
Henderson, NV 89014

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative I:

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products. Describes  and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.

Processes a variety of financial transactions for members including issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail and filing.

May assist in training new Member Service Representative in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services.

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.

Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of 6 months related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

 

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**"SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Floating Member Service Representative II

40 and 30 Hour
Mon - Sat (varied)
McLeod Office
4221 McLeod Dr.
Las Vegas, NV 89121

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.  This position must have reliable transportation and be able to commute to all SSSCU branch locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Floating Member Service Representative II:

Must be available to work flexible hours Monday through Saturday at all SSSCU locations.

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.

Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)

Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing and notary services.

May perform Senior Member Service Representative duties as required in their absence.

Performs all lending functions as required at the branch level.

Assists in training new Member Service Representative in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services.

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and regulations and visitor and security guidelines.

Performs other duties as assigned.

 PERFORMANCE STANDARDS:

 Must fully understand credit union products and services and be able to cross-sell members to use these products and services. Must fully understand the factors considered in the credit qualification process, and the appropriate steps to insure compliance with applicable regulations.  Accurately completes system input to obtain valid credit scores. Must be competent and comfortable in the sales environment.  Cooperative and positive attitude toward members, potential members and credit union staff.  Maintains professional appearance and demeanor.  Understands the importance of "first responders' role in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard.  Telephone experience preferred in customer service, as well as ability to communicate clearly.

 QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The person in this position is required to operate a motor vehicle and maintain a valid driver’s license. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*Only fully completed applications will be considered*

*"See Resume" on application will not be considered*

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Member Service Rep II - Tule Springs

40 Hour

Tule Branch

8400 Farm Road, Suite 160
Las Vegas, NV 89131

 

SUMMARY

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative II

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department

Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services. 

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)

Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing and notary services.

May perform Senior Member Service Representative duties as required in their absence.

Performs all lending functions as required at the branch level. 

Assists in training new Member Service Representative in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services. 

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and   regulations, and visitor and security guidelines.

Performs other duties as assigned.

PERFORMANCE STANDARDS:  

Must fully understand credit union products and services and be able to cross-sell members to use these products and services. Must fully understand the factors considered in the credit qualification process, and the appropriate steps to insure compliance with applicable regulations.  Accurately completes system input to obtain valid credit scores. Must be competent and comfortable in the sales environment.  Cooperative and positive attitude toward members, potential members and credit union staff.  Maintains professional appearance and demeanor.  Understands the importance of "first responders' role in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard.  Telephone experience preferred in customer service, as well as ability to communicate clearly.  

QUALIFICATION REQUIREMENTS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: 

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY A FULLY COMPLETED APPLICATION WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATION WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Mortgage Loan Originator

40 Hour
Mon - Sat (varied)
4221 McLeod
Las Vegas, NV 89121

SUMMARY:

The primary responsibility for a Mortgage Loan Originator is to quickly define potential borrower wants and needs that conform to credit union and/or secondary market conventional and government mortgage loan underwriting guidelines while developing potential loan applications that are be originated through external referral sources for non-members, who are eligible for membership with the credit union, and generating repeat and referral mortgage loan opportunities, from closed loans, by providing timely assistance, prudent loan advice and exceptional service.

Secondarily a Mortgage Loan Originator is to quickly define potential borrower wants and needs that conform to secondary market conventional and government mortgage loan underwriting guidelines to existing members who have expressed an interest in obtaining a mortgage loan, when assigned responsibility for an internal application, and providing timely assistance, prudent loan advice and exceptional service that will lead to repeat and referral mortgage loan opportunities.

ESSENTIAL DUTIES include the following. 

Maintain a subject matter expertise of current credit union and/or secondary market conventional and government mortgage loan programs and underwriting guidelines.

Maintain a subject matter expertise of regulatory required mortgage loan disclosures and daily or intra-daily mortgage loan rates and fees.

Direct borrowers to apply online for a mortgage loan application or in the alternative input mortgage loan applications, from a face to face or telephonic conversation, into an approved online application system a timely manner. For face to face applications complete section X of the residential loan application (INFORMATION FOR GOVERNMENT MONITORING PURPOSES), when not completed by the borrower or when a borrower indicates they do not wish to furnish the information, with a visual estimation of the required information. 

For loan applications where a subject property has been indentified, obtain an initial automated underwriting analysis for a completed loan application and analyze an applicant’s ability to qualify for their loan request, what supporting documentation will be required and ascertain a reasonable estimated closing date for the loan. If it is apparent that the applicant(s) do not qualify for their loan request timely notify an assigned Loan Coordinator that the application must be denied.

Ensure that correctly completed regulatorily required initial mortgage loan disclosures are delivered to the loan applicant(s) within 3 business days of application and that the loan application file correctly shows the method of delivery and date of delivery.

Set reasonable expectation with applicants on the estimated time to complete a loan request, of required supporting documentation for the loan request to support underwriting requirements, and maintain active communication with applicant(s) throughout the processing of the loan. If it is apparent at anytime during the processing of the loan application that the applicant(s) no longer qualify for their loan request timely notify an assigned Loan Coordinator that the application must be denied.

Set reasonable expectations with interested parties (realtors, down-payment assistance programs, etc.) on the estimated time to complete a loan request and maintain active communication with interested parties throughout the processing of the loan.

Timely notate the lending technology platform of all conversations with applicant(s) and interested parties throughout the processing of a loan request.

Obtain from applicants all required supporting documentation, preferably in an electronic storable copy, review supporting documentation to ascertain its validity in meeting underwriting requirements and deliver the loan application and required supporting documentation to an assigned Mortgage Loan Coordinator within 5 business days of application.

For loan applications where a subject property has not been identified (subject property to be determined on a purchase transaction) preliminarily ascertain the applicant’s ability to qualify for a mortgage loan. If a credit report has been requested and an automated underwriting analysis has been completed maintain repeated timely contact with the applicant(s) to ensure that they are still interested in completing a loan request. When it is determined that the applicant(s) no longer wish to continue with their loan request ensure that the application is withdrawn or canceled.

Ensure compliance with all board policies, residential lending operating guidelines, and lending updates.

Contribute to the development and refinement of the credit union’s lending vision and strategy working in a team environment focused on member service and closing quality loans in a timely manner.

Other duties as assigned.

PERFORMANCE STANDARDS:

Repeatedly demonstrate the ability to originate external loan applications, on a monthly basis, to consistently close and fund twelve (12) or more external mortgage loans quarterly. Maintain and continually cultivate new external mortgage loan applicant referral sources that provide at least six (6) or more qualified external applications on a monthly basis.

QUALIFICATION REQUIREMENTS:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above under essential duties and performance standards are representative of the knowledge, skill, and/or ability required. To perform the job successfully an individual must be able to demonstrate good organizational, time management and customer service skills, with an ability to communicate verbally and writing in a clear, concise manner.  Must be able to inspect and identify documentation errors and requires the ability to work basic mathematical formulas. 

EDUCATION and/or EXPERIENCE: 

An Associates or Bachelor degree is preferred with a minimum of three years related experience and/or training in real estate lending; or equivalent combination of education and experience in a related field.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have or obtain any license, certificates or registration as required by state or federal agencies that are presently required or may be required in the future.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Senior Member Service Representative - Durango

40 Hour Position

Mon-Saturday (varies)
4055 S. Durango Dr.
Las Vegas, NV 89147

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned

In accordance with prescribed methods and operating policies and established practice, the Senior Member Service Representative:

  • Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.
  • Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.
  • Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing, notary services and signature guarantee.
  • Performs all lending functions as required at the branch level.  
  • Provide leadership guidance for staff.
  • May be responsible in training new Financial Services Officers in all financial service transactions and procedures.
  • Performs various duties to provide members Safe Deposit services.
  • Assist Branch Manager and Assistant Branch Manager with branch operations may include opening and closing branch, order cash, verify loan packets, and other supervisory duties as assigned.
  • Refer problems that are beyond authority level to a supervisor or manager, along with the details of the situation and recommendations.
  • Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.
  • Performs other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of two years related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


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