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Call Center Representative II Compliance Officer Data Analyst
Digital Solutions Assistant Manager Human Resources Assistant- 20 Hrs Member Service Rep II - Tule Springs
Member Service Rep II - Whitney Member Service Rep II-Buffalo Member Service Rep II-Cimarron
Mortgage Loan Originator Project Manager REO/Foreclosure Specialist
Sales and Service Representative Senior Accounting Services Officer

Call Center Representative II

20 Hours (Part time)

Monday-Saturday (varied hours)

McLeod Office
4221 McLeod Dr.
Las Vegas, NV  89121

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Personal Financial Representative:

  • Communicate via phone to members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.
  • Processes a variety of financial transactions for members including opening of new accounts via online application, issuing checks, processing transfers and loan payments to and from accounts, issuing drafts and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.
  • Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail and filing.
  • May perform Senior Call Center Representative duties as required in their absence.
  • Assists in training new Call Center Representatives in all financial service transactions and call center procedures.
  • Meet and/or exceed assigned call center goals.
  • Follow established credit union policies and procedures, government rules and   regulations, and visitor and security guidelines.
  • Performs other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER  (EOE)


Compliance Officer

40 Hours (Full time)

Monday-Friday (8am-5pm)

McLeod Office
4221 McLeod Dr.
Las Vegas, NV 89121

 

SUMMARY:

Responsible for the development, implementation and maintenance of the credit union’s compliance program, vendor management program, and Business Continuity Plan.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Responsible for the coordination of proposed, pending, and final regulatory updates and compliance changes in the credit union environment. Through use of a Compliance Management System, receive, assign/distribute to appropriate business unit(s), monitor, and report the status of implementation and completion of regulatory changes throughout the credit union, including but not limited to:
  • Bank Secrecy Act/Anti-Money Laundering
  • Customer Due Diligence and Enhanced Customer Due Diligence
  • Customer Identification Program (CIP)
  • Office of Foreign Asset Control (OFAC)
  • USA Patriot Act of 2001/Know Your Member
  • Member Due Diligence.
  • Credit Card Act of 2009,
  • Electronic Signatures in Global and National Commerce Act of 2000 (ESIGN Act)
  • Fair Lending
  • Fair Credit Reporting Act (FCRA)
  • Fair and Accurate Credit Transaction of 2003 (FACTA)
  • Federal Trade Commission (FTC)
  • Financial Services Modernization Act of 1999/Gramm-Leach Bliley (GLBA)
  • Military Lending Act (MIL)
  • National Automated Clearing House Asociation (NACHA)
  • Servicemembers Civil Relief Act (SCRA)
  • SAFE Act,

 

  • Reg AA/Unfair or Deceptive Acts Practices (UDAAP)
  • Reg B,
  • Regulation C/HMDA,
  • Reg CC/Availability of Funds and Collections of Checks,
  • Reg D,
  • Reg DD/Truth in Savings (TISA)
  • Reg E/Electronic Funds Transfer,
  • Reg GG/Prohibition on Funding of Unlawful Internet Gambling,
  • Reg H/National Flood Insurance Program
  • Reg J/Collection of Checks and Other Items by Federal Reserve Banks and Funds Transfers through Fedwire,
  • Reg M/Consumer Leasing,
  • Regulation O/Loans to Executive Officers, Directors, and Principal Shareholders of Member Bank,
  • Reg P/Privacy of Consumer Information,
  • Reg X/ Real Estate Settlement Procedures Act (RESPA),
  • Reg Z/Loan Originator Compensation and Steering (TILA)

 

  • Responsible for monitoring and keeping up to date with industry organizations, such as CUNA, CUES, CCUL and regulatory entities including, but not limited to, the CFPB, the FFIEC, the FRB, FinCEN, and the NCUA.
  • Responsible for monitoring and keeping up to date with State of Nevada Revised Statutes and Administrative Code.
  • Responsible for providing education and guidance on pending compliance changes as requested and for monitoring organizational compliance, escalating areas of compliance concern or implementation issues to management.
  • Responsible for providing support to management and coordinating with Compliance vendor to respond to compliance inquiries on existing or new products or services, transactions, disclosures or advertising, training, and policies and procedures.
  • Maintain member complaint tracking log and escalate unresolved issues.
  • Responsible for the credit union’s Vendor Management Program including updates to policy, ensuring plan compliance with guidance, overseeing the vendor management system, reviewing new and existing vendor contracts and transmittal forms for completeness, ensuring accuracy of data entry, reporting and monitoring of vendor due diligence assignments, and providing management and Board reporting.
  • Responsible for the credit union’s Business Continuity Plan including updates to policy, plan compliance with guidance, the plan system and maintenance of the plan including employee contact lists, vendor lists, coordinating periodic business unit reviews/updates, and distribution to appropriate personnel.

EDUCATION and/or EXPERIENCE:

At least five years of broadly-based experience in retail financial institutions.  Strong knowledge of credit union policies and procedures and credit union regulatory environment. Two years’ experience in compliance, audit, vendor management or business continuity.  

CERTIFICATES, LICENSES, REGISTRATIONS: 

Certified Compliance Officer

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)


Data Analyst

40 Hours (Full time)

Monday-Friday 8:30am-5:30pm

McLeod Office
4221 McLeod Dr.
Las Vegas, NV 89121

SUMMARY:

The Data Analyst will provide critical data reporting delivery, packaging, and analytic capabilities. This role will analyze complex data structures to generate useful business insights and develop reporting to monitor business critical results. The Data Analyst will support the leadership team with data consultation, data gathering, data delivery, and data analysis. 

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following.  Other duties may be assigned.

  • Investigate data issues in account data from acquisition through presentation in the UI.
  • Assist in identifying issues that may adversely affect the performance of the Information
  • Technology department.
  • Perform unscheduled ad-hoc analysis for business partners and the credit union team.
  • Answer and document 'help desk' phone calls from credit union employees.
  • Participate on project teams.
  • Communicate with business partners to establish data requirements.
  • Be the official Information Technology representative in a variety of credit union endeavors.
  • Present final analysis to business partners and/or the credit union team.
  • Consult within and outside of Information Technology, professionally, to enlighten and educate.
  • Create tools or queries to obtain data from central data repository for the purposes of reporting and analysis.
  • Empower every user with data so they can make sound decision.
  • Perform ad-hoc analysis for business partners and the credit union team.
  • Implement analytic directives on data from senior staff and clients and develop written reports as needed.
  • Run SQL queries to produce counts, statistics, reports and graphs to circulate quantitative information to all departments.
  • Analyzing data sets and presenting results in an easily readable format.
  • Interpret available data to identify significant trends in operational statistics and prepare conclusions and forecasts based on those trends.
  • Use a variety of database software techniques to produce various media tools such as: reports, charts, graphs, lists, labels, memos, etc
  • Recommend and/or identify key business metrics.  
  • Create or update reporting presentations and other documentation.
  • Assist in designing, documenting, programming and standardizing processes and reports.
  • Participate in quality assurance of measures including test case creation, SQL code review, independent results validation, and pulling sample cases from member data to support User Acceptance Testing.
  • Audit processes to ensure adherence to defined policies, processes, and procedures; generate formal report of audit findings.
  • Create or update documentation including policies, data flows, methods and procedures and other documentation as required.
  • Manipulating large data files using SQL, MS Query and MS Excel including pivoting capabilities and creating macros.
  • Ability to handle large data sets while maintaining database integrity.
  • Creating and scheduling targeted reports, data collection jobs, integration(s), and secure transfers of data.
  • May code new or modified programs, reuse existing code through the use of program development software alternatives and/or integrate purchased solutions.
  • Document, test, implement and provide on-going support for the application(s).
  • Assure validity by checking data accuracy, applying reasonability checks, and maintaining audit trails.

EDUCATION and/or EXPERIENCE:

BS in Computer Science or comparable accredited program with a quantitative emphasis or equivalent experience.

  • Experience with validating data from various data sources; flat files and relational databases (often in the same project).
  • Experience in data mining or profiling using query tools such as SQL, Excel, etc.
  • Experience with stdin/stdout and/or Batch Scripting a plus.
  • Some Familiarity with Unix environment a plus.
  • Experience with Symitar PowerOn (formerly RepGen) a plus.

 

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER  (EOE)


Digital Solutions Assistant Manager

40 Hours (Full Time)

Monday-Friday (Varied)

McLeod Office

4221 McLeod Dr.

Las Vegas, NV 89121

SUMMARY:

 Supervises, coordinates, schedules, coaches, trains and reviews activities of employees engaged in Digital Solutions functions, ensuring that work is performed in accordance with established policies and procedures.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following and other duties may be assigned.

 Schedules personnel, cross trains to ensure adequate staff to meet service delivery demands of all digital banking channels, the branches and internal and external members.

 Ensures adequate control and timely processing of all digital banking transactions and other processes currently assigned to the Digital Solutions Department.

Addresses all employee and member issues in a timely manner with a successful resolution as the primary goal.

Assists Operations Manager in ensuring consistent implementation of new procedures, policies and products at all branches and within the department.  Trains (Digital Solutions Officer) DSO’s in practices and procedures, internal member services, regulatory compliance, confidentiality, credit union philosophy and SMART Pro.

Completes various reports and projects as required in requested time.

May perform Digital Solutions Officer or Digital Solutions Manager duties as required in their absence.

Conducts regular meetings with all Operations Support Services staff to explain changes in policies and procedures, discuss new products and services, and introduce marketing promotions.

Acts as custodian of records on behalf of the credit union.

Such other duties and functions as might be assigned consistent with the objective of delivering outstanding member service.

 

SUPERVISORY RESPONSIBILITIES:

 Supervises employees in the Digital Solutions department.  Is responsible for the overall direction, coordination, and evaluation of these units. 

 Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, supporting and motivating for further development.

 

PERFORMANCE STANDARDS:

Maximum productivity of the workgroup supervised balanced against the demand on the service delivery system.  Maintains an efficiently operating department of well trained and smoothly performing employee group, working interdependently as a team.

Is conversant with all applicable laws and regulations respecting the deposit operation of the credit union and ensures cash receiving/disbursing procedures are in compliance.

Ensures that all transactions, end of day processes, audits and general ledger reconciliations are completed each day in accordance with established procedures.

QUALIFICATION REQUIREMENTS:

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE:

 

 Associate’s degree (A.A.) or equivalent from two-year college or technical school; plus 1-3 years related management experience and/or training; or equivalent combination of education and experience in digital banking.

 

 

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)


Human Resources Assistant- 20 Hrs

Monday-Friday (Varied)

20 Hours

McLeod Office
4221 McLeod Drive
Las Vegas, NV 89121

POSITION SUMMARY:

Responsible for providing clerical and technical support in internal matters relating to: recruitment, hiring, transfer, change in pay, status, termination and benefits of employees to the Human Resources Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Tracks open positions from job requisitions, updates open position.
  • Processes employment applications and assists in other employment activities such as orientation of new employees and explanation of credit union employment policies and practices, benefits, and compensation.
  • Prepares and mails correspondence to applicants for positions within the credit union.
  • Completes salary survey forms.
  • Functions as Payroll backup.
  • Updates employee files to document personnel actions and to provide information for payroll and other uses.
  • Examines employee files to answer inquiries and provides information to authorized persons.
  • Compiles data from personnel records and prepares reports.
  • Administers and scores aptitude, personality, and interest tests.
  • Completes bondability form for newly hired employees
  • Extracts 401k information from vendor data base, processes and transmits same to 401k provider network through Electronic Fund Transfer.
  • Computes wages and records data for use in payroll processing.
  • Compiles and maintains records for use in employee benefits administration.
  • Sends correspondence to employees, as necessary, which includes COBRA  and Defined Benefit Plan notification.
  • Prepares and files reports as might be required by regulation, credit union policy, or benefit providers.
  • Prepares orientation packets for newly hired employees.
  • Assists with reference checking on prospective applicants.
  • Provides employment verifications
  • Provides clerical support as necessary to include copying materials, producing   correspondence, filing, etc.
  • Assists the Human Resources Generalist, Training Coordinator and Payroll person as requested
  • Performs such other duties as may be assigned from time to time.

EDUCATION and/or EXPERIENCE:

High School Diploma required (AA degree in Business Preferred) plus one year experience in a Human Resources environment; or equivalent conbination of education and experience.

*Applications with 'See Resume' will not be considered.

**Applications which are not fully completed will not be considered.

SILVER STATE SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)


Member Service Rep II - Tule Springs

40 Hours (Full Time)

Monday-Saturday (varied hours)

Tule Spring Branch
8400 Farm Road, Suite 160 
Las Vegas, NV 889131

 

SUMMARY

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative II

  • Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department
  • Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services. 
  • Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing and notary services.
  • May perform Senior Member Service Representative duties as required in their absence.
  • Performs all lending functions as required at the branch level. 
  • Assists in training new Member Service Representative in all financial service transactions and procedures.
  • Performs various duties to provide members Safe Deposit services. 
  • Meet and/or exceed assigned goals.
  • Follow established credit union policies and procedures, government rules and   regulations, and visitor and security guidelines.
  • Performs other duties as assigned.

EDUCATION and/or EXPERIENCE: 

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY A FULLY COMPLETED APPLICATION WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATION WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)


Member Service Rep II - Whitney

40 Hours (Full time)

Monday-Saturday (varied hours)

Whitney Office
683 N. Stephanie St.
Henderson, NV 89014

SUMMARY

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative II

  • Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department
  • Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services. 
  • Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing and notary services.
  • May perform Senior Member Service Representative duties as required in their absence.
  • Performs all lending functions as required at the branch level. 
  • Assists in training new Member Service Representative in all financial service transactions and procedures.
  • Performs various duties to provide members Safe Deposit services. 
  • Meet and/or exceed assigned goals.
  • Follow established credit union policies and procedures, government rules and   regulations, and visitor and security guidelines.
  • Performs other duties as assigned.

EDUCATION and/or EXPERIENCE: 

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER  (EOE)


Member Service Rep II-Buffalo

40 Hours (Full Time)

Monday-Saturday (varied hours) 

Buffalo Office
1650 N. Buffalo Dr. (Located in Albertsons)
Las Vegas, NV 89128

SUMMARY

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services. Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests. Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals. Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • In accordance with prescribed methods and operating policies and established practice, the Member Service Representative II:
  • Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department
  • Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services. 
  • Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing and notary services.
  • May perform Senior Member Service Representative duties as required in their absence.
  • Performs all lending functions as required at the branch level. 
  • Assists in training new Member Service Representative in all financial service transactions and procedures.
  • Performs various duties to provide members Safe Deposit services. 
  • Meet and/or exceed assigned goals.
  • Follow established credit union policies and procedures, government rules and   regulations, and visitor and security guidelines.
  • Performs other duties as assigned.

 

EDUCATION and/or EXPERIENCE: 

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY A FULLY COMPLETED APPLICATION WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATION WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)


Member Service Rep II-Cimarron

40 Hours (Full Time)


Monday-Saturday (varied hours)

Cimarron Office

8275 W. Flamingo Rd.

Las Vegas, Nevada 89147

SUMMARY

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative II:

  • Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department
  • Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services. 
  • Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing and notary services.
  • May perform Senior Member Service Representative duties as required in their absence.
  • Performs all lending functions as required at the branch level. 
  • Assists in training new Member Service Representative in all financial service transactions and procedures.
  • Performs various duties to provide members Safe Deposit services. 
  • Meet and/or exceed assigned goals.
  • Follow established credit union policies and procedures, government rules and   regulations, and visitor and security guidelines.
  • Performs other duties as assigned.

EDUCATION and/or EXPERIENCE: 

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER  (EOE)


Mortgage Loan Originator

40 Hours (Full time)

Monday-Saturday (varied hours)

McLeod Office
4221 McLeod Dr.
Las Vegas, NV 89121

SUMMARY:

The primary responsibility for a Mortgage Loan Originator is to quickly define potential borrower wants and needs that conform to credit union and/or secondary market conventional and government mortgage loan underwriting guidelines while developing potential loan applications that are be originated through external referral sources for non-members, who are eligible for membership with the credit union, and generating repeat and referral mortgage loan opportunities, from closed loans, by providing timely assistance, prudent loan advice and exceptional service.

Secondarily a Mortgage Loan Originator is to quickly define potential borrower wants and needs that conform to secondary market conventional and government mortgage loan underwriting guidelines to existing members who have expressed an interest in obtaining a mortgage loan, when assigned responsibility for an internal application, and providing timely assistance, prudent loan advice and exceptional service that will lead to repeat and referral mortgage loan opportunities. 

ESSENTIAL DUTIES include the following. 

  • Maintain a subject matter expertise of current credit union and/or secondary market conventional and government mortgage loan programs and underwriting guidelines.
  • Maintain a subject matter expertise of regulatory required mortgage loan disclosures and daily or intra-daily mortgage loan rates and fees.
  • Direct borrowers to apply online for a mortgage loan application or in the alternative input mortgage loan applications, from a face to face or telephonic conversation, into an approved online application system a timely manner. For face to face applications complete section X of the residential loan application (INFORMATION FOR GOVERNMENT MONITORING PURPOSES), when not completed by the borrower or when a borrower indicates they do not wish to furnish the information, with a visual estimation of the required information.  
  • For loan applications where a subject property has been indentified, obtain an initial automated underwriting analysis for a completed loan application and analyze an applicant’s ability to qualify for their loan request, what supporting documentation will be required and ascertain a reasonable estimated closing date for the loan. If it is apparent that the applicant(s) do not qualify for their loan request timely notify an assigned Loan Coordinator that the application must be denied.
  • Ensure that correctly completed regulatory required initial mortgage loan disclosures are delivered to the loan applicant(s) within 3 business days of application and that the loan application file correctly shows the method of delivery and date of delivery.
  • Set reasonable expectation with applicants on the estimated time to complete a loan request, of required supporting documentation for the loan request to support underwriting requirements, and maintain active communication with applicant(s) throughout the processing of the loan. If it is apparent at anytime during the processing of the loan application that the applicant(s) no longer qualify for their loan request timely notify an assigned Loan Coordinator that the application must be denied.
  • Set reasonable expectations with interested parties (realtors, down-payment assistance programs, etc.) on the estimated time to complete a loan request and maintain active communication with interested parties throughout the processing of the loan.
  • Timely notate the lending technology platform of all conversations with applicant(s) and interested parties throughout the processing of a loan request.
  • Obtain from applicants all required supporting documentation, preferably in an electronic storable copy, review supporting documentation to ascertain its validity in meeting underwriting requirements and deliver the loan application and required supporting documentation to an assigned Mortgage Loan Coordinator within 5 business days of application.
  • For loan applications where a subject property has not been identified (subject property to be determined on a purchase transaction) preliminarily ascertain the applicant’s ability to qualify for a mortgage loan. If a credit report has been requested and an automated underwriting analysis has been completed maintain repeated timely contact with the applicant(s) to ensure that they are still interested in completing a loan request. When it is determined that the applicant(s) no longer wish to continue with their loan request ensure that the application is withdrawn or canceled.
  • Ensure compliance with all board policies, residential lending operating guidelines, and lending updates.
  • Contribute to the development and refinement of the credit union’s lending vision and strategy working in a team environment focused on member service and closing quality loans in a timely manner.
  • Other duties as assigned.

EDUCATION and/or EXPERIENCE:

An Associates or Bachelor degree is preferred with a minimum of three years related experience and/or training in real estate lending; or equivalent combination of education and experience in a related field.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have or obtain any license, certificates or registration as required by state or federal agencies that are presently required or may be required in the future.

 

 

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER  (EOE)


Project Manager

40 Hours (Full Time)

Monday-Friday (8:30am-5:30pm)

McLeod Office

4221 McLeod Dr.

Las Vegas, NV 89121

SUMMARY:

The Project Manager, under the direction of the SVP/COO, is responsible for the overall planning, coordination, management, execution, and delivery of SSSCU's enterprise related projects as assigned. The position will collaborate with all business units to include acquiring resources and coordinating the efforts of team members, vendors, and third-party contractors or consultants to successfully deliver projects on time and according to plan.

The Project Manager will assist in defining and proposing best practices and project management methodology to be used by the organization on an ongoing basis.

Key project management responsibilities include creating clear and attainable project objectives; building/gathering the project requirements/project plan; and managing the constraints of the project: budget, timeline, scope, and quality. The Project Manager bridges the gap between the production team and business partner(s).

The Project Manager will manage multiple projects with varying degrees of resources (departmental and cross-functional) and budgets.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following: (Other duties may be assigned)

  • Identify the scope and boundaries of assigned project
  • Work with internal and external groups to determine project priorities
  • Assist in the development and documentation of business requirements and ensure that the project requirements are met within the proposed solution and within the approved budget or inclusive of developing a budget for said solution(s).
  • Projects assigned may include but are not limited to the implementation of purchased vendor applications or application software, in-house software development and infrastructure deployments
  • Create and maintain the following deliverables on assigned projects: scope document; communication plan; status reports of project progress to stakeholders; change requests; budget tracking; variance reporting; overall project schedule with key milestones; risk log and risk mitigation plans; action item land issues logs; standardizing test plans and test cases
  • In addition to these deliverables, responsibilities for assigned projects include:
    • Facilitation of scheduled project team meetings
    • Communication of project status appropriately to all project stakeholders
    • Facilitate and document any key project decisions that need to be made
    • Document, track and ensure action items are worked in a timely manner
    • Manage project scope Assembles and manages human resources involved in projects
  • Manage change requests to scope, schedule and budget
  • Facilitate gathering and documenting stakeholder requirements
  • Facilitate signoff of project scope and requirements
  • Facilitate and create RFPs as needed
  • Facilitate vendor selection and contract negotiation
  • Create and activate risk mitigation plans as needed
  • Implement test plan and facilitate testing, including stakeholder signoff, and partnering with Quality Assurance leads as applicable
  • Identify and ensure SSSCU resources are scheduled for assigned tasks
  • Hold all involved parties accountable to the project plan
  • Hold internal and vendor resources accountable to the project's baseline dates



EDUCATION and/or EXPERIENCE:

Bachelor's Degree in Business, Information Technology, or related field preferred or equivalent credit union experience. Certified Associate Project Manager certification (CAPM) preferred, Project Management Professional (PMP) preferred. Six Sigma certification preferred.

Thorough knowledge of credit union operations including all products and services and

applicable policies and standards preferred. Understanding of government regulations and legal requirements involving credit union and/or banking depository and loan programs.

Advanced understanding of complex data processing, PC, network, and technology capabilities. Working knowledge of project management software

Proven experience leading multiple and varied concurrent projects. 

 

CERTIFICATES, LICENSES, REGISTRATIONS:

Certified Associate Project Manager certification (CAPM) preferred, Project Management Professional (PMP) preferred. Six Sigma certification preferred.

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)


REO/Foreclosure Specialist

40 Hours (Full time)

Monday-Friday (varied hours)

McLeod Office
4221 McLeod Dr.
Las Vegas, NV 89121

Summary:

This position is responsible for providing support and assistance to the Manager, Residential Real Estate Loan Loss in handling the foreclosure of residential real estate collateral and in providing Real Estate Owned (REO) administration and oversight to ensure the credit union minimizes losses from the rehabilitation and repair of recovered residential properties.

 

Essential duties and responsibilities include the following but are not limited to.  Other duties may be assigned as needed.

  • Advise members of the credit union’s financial hardship programs that provide an alternative to foreclosure and keep members in their homes; where there is a financial benefit for the credit union to modify the terms of a member’s loan.
  • Where a member is not interested in the credit union’s financial hardship programs, endeavor to convince the member to provide the credit union with a deed-in-lieu of foreclosure as an alternative to foreclosure.
  • Accurately track foreclosure timelines and ensure that members are provided all required legal notices and remedies to save their home from foreclosure.
  • Attend trustee sales where credit union collateral is being sold and ensure that the credit union does not lose any rights with respect to the loan collateral agreement and obtains clear title to the property; if another bidder does not want the property at a price to recover the proper capitalized balance of a member’s residential real estate loan.
  • Assign service providers for the maintenance and rehabilitation/repair of recovered residential property utilizing a rotational system without preferential treatment and ensure work being performed conforms to the credit union’s scope of work guidelines and/or operating guidelines.
  • Investigate and manage services providers to ensure that they are properly licensed, bonded and/or insured to perform required taskings and inspect properties on a regular basis to ensure work has been completed in conformity with the credit union’s scope of work guidelines and any contract for work that has been completed between the credit union and an approved service provider.
  • Determine potential losses and prepare reports identifying potential losses to the credit union as early as possible.
  • Ensure that requests for payment by service providers reflect actual work to be completed/being completed or materials being provided and interface with the executive assistant to the senior staff has the necessary information from which to pay outstanding invoices in a timely manner.
  • Report to the Foreclosure/REO Analyst, in a timely manner, all activities as it relates to the credit union’s to be obtained or obtained residential real estate properties as requested by the Foreclosure/REO Analyst.
  • Other duties as assigned by the Manager, Residential Real Estate Loan Loss, the Director, Loan Servicing and Loss Mitigation, or the Vice President, Chief Lending Officer.

Education and/or experience:

High school diploma or equivalent.  Basic knowledge of real estate and mortgage lending.

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)


Sales and Service Representative

40 Hour   
Mon- Fri (Varied)


McLeod Branch
4221 McLeod Drive
Las Vegas, NV 89121

SUMMARY:

Greets individuals in person or by telephone, determines nature of business, and directs members to appropriate destination.  Work is performed under general supervision according to existing procedures and involves a variety of general clerical duties that can normally be performed in the department reception area.  Communicate effectively and represent the credit union in a positive and professional manner.  Provide a high level of personalized service by recognizing members’ needs and expectations and be able to present quality products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Concierge:

  • Adheres to visitor and security guidelines.  Makes recommendations as needed.
  • Screens members to determine needs and directs them to appropriate staff member or department.
  • Maintains Member Service Representative (MSR) log and verifies members have completed all forms accurately before referring to MSR.
  • Answers member inquiries (ie. provides account balances and interest amounts earned over the telephone, explains check ordering process, etc).
  • Performs clerical duties such as photocopying, faxing, sorting mail, mailing checks, and transferring funds. 
  • Supports and maintains excellent interdepartmental relations.
  • Follows established credit union policies and procedures, government rules and regulations.
  • Promotes and cross-sells credit union products and services.
  • Explains the features and benefits of credit union electronic services and approves applications (ie. Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction).
  • Perform other duties as assigned

EDUCATION and/or EXPERIENCE:

High School diploma or general education degree (GED); a minimum of 6 months related experience and/or training; or equivalent combination of education and experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

 

*ONLY FULLY COMPLETED APPLICATION WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Senior Accounting Services Officer

40 Hours (Full time)

Monday-Friday (8am-5pm)

McLeod Office
4221 McLeod Dr.
Las Vegas, NV 89121

SUMMARY:

Responsible for financial accounting functions including, but not limited to, supervision and review of the accounts payable and fixed asset cycles, preparation and/or review of general ledger reconciliations, and completion of special projects as assigned.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Supervise the accounts payable cycle, which includes vendor payments, employee reimbursements and expense reports.
  • Develop and maintain a fixed asset tracking system, along with corresponding monthly depreciation, as well as annual personal property tax declarations.
  • Maintain prepaid expense sub-ledgers, along with corresponding monthly amortization.
  • Review and/or prepare daily/bi-weekly/monthly recurring settlement journal entries: ATM machine activity, ATM/debit card network activity, Visa credit card activity, serviced real estate loan activity, cash letter deposits, ACH settlements, share draft settlements, shared branch settlements, bi-weekly payrolls, etc.
  • Review and/or assist with the reconciliation of the Credit Union’s bank accounts daily.
  • Review and/or prepare and enter end-of-month journal entries, with a goal of a five-business-day monthly close: income/expense accruals, GL reclassifications, etc.
  • Review and/or prepare balance sheet general ledger account reconciliations at least monthly and archive formal reconciliations electronically.
  • Assist the Accounting Services Manager and Controller with the Credit Union’s financial reporting, including statistical reports, management reports and regulatory reports.
  • Assist the Accounting Services Manager and Controller with other miscellaneous duties and special projects as assigned.
  • Assist the branches with GL-related inquiries: cash balancing, Member fee GL’s, etc

EDUCATION and/or EXPERIENCE:

Associate’s degree with business emphasis and two years of experience in a financial institution are preferred.

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)


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