Open Positions

Call Center Representative I - McLeod Office Data Analyst - Information Technology (IT) Floating Member Service Representative II - 40hrs Loan Administration Officer
Member Service Rep I - Tule Spring Branch - 20 hrs Member Service Rep II - 40 hour - Buffalo Branch Member Service Rep II - Aliante Branch - 20 hours Senior MSR - McLeod Office- 40 hours
Senior MSR - Whitney Branch 40 hours

Call Center Representative I - McLeod Office

40 Hours (Full time)
Mon - Fri (varied hours)
McLeod Office
4221 McLeod
Las Vegas, NV  89121

SUMMARY:

Presenting and explaining credit union products and services to members and assist them in utilizing products and services. 

Assist members in resolving account related problems. 

This position requires an ability to communicate effectively with prospective and to represent the credit union in a positive and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

In accordance with prescribed methods and operating policies and established practice, the Call Center Representative provides one or more of the following services for members by telephone or mail

Greet and interview members to determine financial needs 

Explain features and benefits of credit union electronic services and approves applications.  (ATM/DR Card, Voice Responses, Bill Payer, PC Access, Direct Deposit, and Payroll Deduction)

Using a computer workstation, process a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing withdrawals from accounts, issuing certificates, drafts and other negotiable instruments; accurately post transactions, access account information, balance transactions, and update member account information.

Respond to member inquiry regarding the operation of accounts, access to services, resolving account discrepancies, and assisting members to make the most effective usage of services, features and benefits.

Suggest and explain appropriate deposits and investment products. 

Describe and recommend suitable insurance products and automated services. 

Direct calls to appropriate staff or departments.

Perform clerical duties such as photocopying, faxing, processing incoming and outgoing mail, and filing 

Completes various projects as assigned.

Performs such other member service functions that might be needed from time to

time, and assists others to complete tasks and work assignments.

Other duties as assigned.

PERFORMANCE STANDARDS:

Must fully understand credit union products and services and be able to cross-sell members to use these products and services. 

Must fully understand the factors considered in the credit qualification process, and the appropriate steps to insure compliance with applicable regulations. 

Must be competent and comfortable in the sales environment. 

Possess a cooperative and positive attitude toward members and credit union staff. 

Maintain a professional appearance and demeanor. 

Understands the importance of "first responders' role in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard. 

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of two years related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APPLICATION WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Data Analyst - Information Technology (IT)

40 Hours 

8:30am-5:30pm

McLeod Office

4221 McLeod Drive. 

Las Vegas, NV 89121

SUMMARY:

The Data Analyst will provide critical data reporting delivery, packaging, and analytic capabilities. This role will analyze complex data structures to generate useful business insights and develop reporting to monitor business critical results. The Data Analyst will support the leadership team with data consultation, data gathering, data delivery, and data analysis. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following.  Other duties may be assigned.

Information Technology Team Member

Investigate data issues in account data from acquisition through presentation in the UI.

Assist in identifying issues that may adversely affect the performance of the Information

Technology department.

Perform unscheduled ad-hoc analysis for business partners and the credit union team.

Answer and document 'help desk' phone calls from credit union employees.

Participate on project teams.

Communicate with business partners to establish data requirements.

Be the official Information Technology representative in a variety of credit union endeavors.

Present final analysis to business partners and/or the credit union team.

Consult within and outside of Information Technology, professionally, to enlighten and educate.

 

Reporting and Analytics

Create tools or queries to obtain data from central data repository for the purposes of reporting and analysis.

Empower every user with data so they can make sound decision.

Perform ad-hoc analysis for business partners and the credit union team.

Implement analytic directives on data from senior staff and clients and develop written reports as needed.

Run SQL queries to produce counts, statistics, reports and graphs to circulate quantitative information to all departments.

Analyzing data sets and presenting results in an easily readable format.

Interpret available data to identify significant trends in operational statistics and prepare conclusions and forecasts based on those trends.

Use a variety of database software techniques to produce various media tools such as: reports, charts, graphs, lists, labels, memos, etc

Recommend and/or identify key business metrics.  

Create or update reporting presentations and other documentation.

 

Documentation and Technical Writing

Assist in designing, documenting, programming and standardizing processes and reports.

Participate in quality assurance of measures including test case creation, SQL code review, independent results validation, and pulling sample cases from member data to support User Acceptance Testing.

Audit processes to ensure adherence to defined policies, processes, and procedures; generate formal report of audit findings.

Create or update documentation including policies, data flows, methods and procedures and other documentation as required.

 

Data Management and Data Integrity

Manipulating large data files using SQL, MS Query and MS Excel including pivoting capabilities and creating macros.

Ability to handle large data sets while maintaining database integrity.

Creating and scheduling targeted reports, data collection jobs, integration(s), and secure transfers of data.

May code new or modified programs, reuse existing code through the use of program development software alternatives and/or integrate purchased solutions.

Document, test, implement and provide on-going support for the application(s).

Assure validity by checking data accuracy, applying reasonability checks, and maintaining audit trails.

 

 

EDUCATION and/or EXPERIENCE:

BS in Computer Science or comparable accredited program with a quantitative emphasis or equivalent experience.

Experience with validating data from various data sources; flat files and relational databases (often in the same project).

Experience in data mining or profiling using query tools such as SQL, Excel, etc.

Experience with stdin/stdout and/or Batch Scripting a plus.

Some Familiarity with Unix environment a plus.

Experience with Symitar PowerOn (formerly RepGen) a plus.

 

*ONLY FULLY COMPLETED APLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SSSCU IS AN EQUAL OPPORTUNITY EMPLOYER 


Floating Member Service Representative II - 40hrs

40 Hours

Mon - Sat (varied)
McLeod Office (Base)
4221 McLeod Dr.
Las Vegas, NV 89121

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.  This position must have reliable transportation and be able to commute to all SSSCU branch locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Floating Member Service Representative II:

Must be available to work flexible hours Monday through Saturday at all SSSCU locations.

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.

Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)

Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing and notary services.

May perform Senior Member Service Representative duties as required in their absence.

Performs all lending functions as required at the branch level.

Assists in training new Member Service Representative in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services.

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and regulations and visitor and security guidelines.

Performs other duties as assigned.

 PERFORMANCE STANDARDS:

Must fully understand credit union products and services and be able to cross-sell members to use these products and services. Must fully understand the factors considered in the credit qualification process, and the appropriate steps to insure compliance with applicable regulations.  Accurately completes system input to obtain valid credit scores. Must be competent and comfortable in the sales environment.  Cooperative and positive attitude toward members, potential members and credit union staff.  Maintains professional appearance and demeanor.  Understands the importance of "first responders' role in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard.  Telephone experience preferred in customer service, as well as ability to communicate clearly.

 QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The person in this position is required to operate a motor vehicle and maintain a valid driver’s license. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*Only fully completed applications will be considered*

*"See Resume" on application will not be considered*

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Loan Administration Officer

40 Hours

8am-5pm

4221 McLeod Dr. 

Las Vegas, NV 89121

SUMMARY:

The Loan Administration department provides reporting, technology administration, data administration, vendor administration and quality control of the credit union’s lending functions to executive management, regulatory and insurer examination teams, internal audit and the Loan Operations department and the Loan Servicing and Loss Mitigation department. The department also interfaces with the credit union’s information technology department and the accounting/finance department to ensure that the credit union’s lending functions have full transparency and optimal integration with the credit union’s core systems.

A Loan Administration officer has a diverse and varied role to ensure optimal lending process fluidity, quality control and integration with credit union departments and third party service providers. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

Develops and demonstrates a subject matter expertise pertaining to all aspects and components of Loan Administration to include but not limited to; technology administration, loan review, quality control; funding, shipping, and scanning of loan files, data integrity, product and campaign management.

The review and reporting on the data integrity accuracy of closed, cancelled, denied and withdrawn loans ensuring that lending activities have been properly reviewed and adhere to credit union and service/mortgage company policies, operating guidelines, and operating procedures.

Ensures the timely and accurate funding of indirect loans, home equity loans and first mortgage loans to be closed internally or through a third party. Ensuring that these loans are properly approved and correctly computing and calculating the funds required and that fees and charges are correctly accounted for prior to funding a loan and analyzing that the calculation of borrower income sources, debt load are correct and that the calculation of the debt-to-income ratio is accurate.

Ensures that loan level data integrity components present in the loan operations technology platforms and that supporting documentation is electronically archived  such that a loan level data can be transferred to the loan servicing platforms accurately, that data conforms to all loan approval parameters, credit union or secondary investor loan policies and operating guidelines, and that a forensic review can take place on all funded loan files.

Determines that required disclosures are present and that closing documents are acceptable and meet credit union and service/mortgage company guidelines prior to the closing of a loan.

Communicates with assigned first mortgage escrow closing agents to ensure a timely smooth closing and funding of approved loans occurs.

Reviews closed loans to determine that all closing documents have been correctly completed and executed, and that they conform to all required credit union, service/mortgage company and regulatory requirements. Identify repetitive errors and provide input on workflow changes to the Manager, Loan Administration related to origination, processing, underwriting, closing and servicing that could mitigate future errors.

Ensures that funded first mortgage loans are timely delivered to the Secondary Operations Officer for review and delivery to the Credit Union or an outside investor.

Assists the Secondary Operations Officer to deliver closed loan files electronically or in paper form to an end investor.

Ensures that all funded credit union loan files are maintained and organized in a secure environment.

Ensures that lending technology system administration, programming and implementation taskings, as well as database management, and project management taskings are resolved in a timely manner and that lending technology help desk ticketing requests are investigated, coordinated and resolved in a timely manner.

Serves as a lending technology administrator ensuring that staff access and taskings are properly monitored, controlled and removed if warranted, takes place in a timely manner related to internal and third party technology platforms.

Develops and maintains adequate processes and procedures for accomplishing this tasking is in place.

Develops and maintains adequate processes and procedures for accomplishing this tasking.

Develops and maintain subject matter expertise status of all lending technology platforms used by the Loan Operations department and the Loan Servicing & Loss Mitigation department as well as core credit union or service/mortgage company technology platforms.

Develops, implements, and institutes or coordinates training of lending technology platforms for credit union staff as required; coordinates with the Human Resource department for scheduling and attendee completion, comprehension and reporting.

Maintains records, prepares reports, and composes correspondence relative to work completed and assigned.

Establishes and monitors priorities, objectives, and procedures; determines lending area objectives, targets of service, and needs resource allocation requirements.

Performs such other functions as assigned by the Manager, Loan Administration or the Chief Credit Officer.

EDUCATION and/or EXPERIENCE:

High School diploma and work experience of at least 3 years working in financial services or a 2-year college degree and 1 year of work experience in financial services. 

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

*SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER*


Member Service Rep I - Tule Spring Branch - 20 hrs

20 Hours

Mon - Sat (Varies)

Tule Springs Branch

8400 Farm Road, Suite 160

Las Vegas NV   89131

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services. Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests. Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals. Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative I:

Greets and interviews members to determine financial needs. Suggests and explains appropriate deposits, lending and investment products. Describes and recommends suitable insurance products and automated services. Directs members to appropriate staff member or department.

Processes a variety of financial transactions for members including issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.

Explains the features and benefits of credit union electronic services and approves applications. (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail and filing.

May assist in training new Member Service Representative in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services.

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.

Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of 6 months related experience and/or training; or equivalent combination of education and related experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

 

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**"SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

**Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)**


Member Service Rep II - 40 hour - Buffalo Branch

40 HRS PER WEEK

Mon- Sat (various)

BUFFALO BRANCH

1650 N. Buffalo Drive

Las Vegas NV   89128

SUMMARY

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative II

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department

Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services. 

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)

Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing and notary services.

May perform Senior Member Service Representative duties as required in their absence.

Performs all lending functions as required at the branch level. 

Assists in training new Member Service Representative in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services. 

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and   regulations, and visitor and security guidelines.

Performs other duties as assigned.

EDUCATION and/or EXPERIENCE: 

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY A FULLY COMPLETED APPLICATION WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATION WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)

 


Member Service Rep II - Aliante Branch - 20 hours

Part-time, 20 hours per week

Aliante Branch

6855 Aliante Parkway

North Las Vegas   89084

 

 

SUMMARY

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative II

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department

Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services. 

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)

Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing and notary services.

May perform Senior Member Service Representative duties as required in their absence.

Performs all lending functions as required at the branch level. 

Assists in training new Member Service Representative in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services. 

Meet and/or exceed assigned goals.

Follow established credit union policies and procedures, government rules and   regulations, and visitor and security guidelines.

Performs other duties as assigned.

EDUCATION and/or EXPERIENCE: 

High school diploma or general education degree (GED); and a minimum of one year related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**"SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


Senior MSR - McLeod Office- 40 hours

 

40 hours per week

 

Mon-Fri (various)

 

MCLEOD OFFICE

4221 McLeod Drive

Las Vegas NV   89121

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Senior Member Service Representative:

Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.

Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.

Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)

Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing, notary services and signature guarantee.

Performs all lending functions as required at the branch level.  

Provide leadership guidance for staff.

May be responsible in training new Financial Services Officers in all financial service transactions and procedures.

Performs various duties to provide members Safe Deposit services.

Assist Branch Manager and Assistant Branch Manager with branch operations may include opening and closing branch, order cash, verify loan packets, and other supervisory duties as assigned.

Refer problems that are beyond authority level to a supervisor or manager, along with the details of the situation and recommendations.

Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.

Performs other duties as assigned.

PERFORMANCE STANDARDS:

Must fully understand credit union products and services and be able to cross-sell members to use these products and services. Must fully understand the factors considered in the credit qualification process, and the appropriate steps to insure compliance with applicable regulations.  Accurately completes system input to obtain valid credit scores. Must be competent and comfortable in the sales environment.  Cooperative and positive attitude toward members, potential members and credit union staff.  Maintains professional appearance and demeanor.  Understands the importance of "first responders' role in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard.  Telephone experience preferred in customer service, as well as ability to communicate clearly.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of two years related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

LANGUAGE SKILLS:

Ability to read and comprehend documents such as credit bureau reports, tax returns, loan agreements, bankruptcy papers, and debt obligation documents such as judgments.  Ability to write professional business communication.  Ability to effectively present information in one-on-one and small group situations to members, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to define needs/problems, collect data, establish facts, and draw valid conclusions.

OTHER SKILLS and ABILITIES:

Ability to operate standard office equipment and tools, such as a computer, calculator, fax machine, telephones, and photocopier.

Familiar with the differences in products and services offered by other financial institutions to those by the credit union.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee frequently is required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts.

The noise level in the work environment is usually moderate.

MENTAL DEMANDS:

The employee is occasionally required to write letters, negotiate, use basic and complex numeric calculations, be creative and become resourceful in resolving problems and challenges.  The employee frequently is required to be alert, precise, solve problems, be persuasive, exercise sound judgement, take initiative, and analyze situations.  This high volume job also requires the ability to handle stressful situations.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

*SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER" (EOE)


Senior MSR - Whitney Branch 40 hours

40 Hour Position

Mon-Saturday (varies)

Whitney Branch
683 N. Stephanie Street
Henderson NV   89014

SUMMARY:

Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services.  Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests.  Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals.  Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.  Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned

In accordance with prescribed methods and operating policies and established practice, the Senior Member Service Representative:

  • Greets and interviews members to determine financial needs.  Suggests and explains appropriate deposits, lending and investment products.  Describes and recommends suitable insurance products and automated services.  Directs members to appropriate staff member or department.
  • Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of automated services.
  • Explains the features and benefits of credit union electronic services and approves applications.  (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Performs clerical duties such as photocopying, faxing, processing incoming and out going mail, filing, notary services and signature guarantee.
  • Performs all lending functions as required at the branch level.  
  • Provide leadership guidance for staff.
  • May be responsible in training new Financial Services Officers in all financial service transactions and procedures.
  • Performs various duties to provide members Safe Deposit services.
  • Assist Branch Manager and Assistant Branch Manager with branch operations may include opening and closing branch, order cash, verify loan packets, and other supervisory duties as assigned.
  • Refer problems that are beyond authority level to a supervisor or manager, along with the details of the situation and recommendations.
  • Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.
  • Performs other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of two years related experience and/or training; or equivalent combination of education and related experience.  Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

** "SEE RESUME" ON APPLICATIONS WILL NOT BE CONSIDERED**

Silver State Schools Credit Union is an Equal Opportunity Employer (EOE)


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